Customer Service – Catering to Stupid People

We all know that stupid people exist everywhere.  Unfortunately, when God created humanity, he had a sense of humor, and created stupid people.  The definition in the dictionary is as follows: the quality or state of being stupid.  Last week at the restaurant, I was (once again) able to see how stupid and quite frankly, arrogant people are.

I worked at the dentist office from 8:30-5, so it was already a long day.  From there, I spruced up a little and went to the restaurant.  When I arrived, it was surprisingly busy.  In the summer, our evenings are always hit or miss.  I clocked in and began to check on everyone to make sure they were alright.  That was when I found out that a woman at one of the tables had been making a fuss because of how her burger was made.  One of our burgers comes with the person’s choice of Canadian or regular bacon.  The lady told the server ‘no Canadian bacon’.  De facto, it was now regular bacon.  She needed to specify no bacon period, but she did not.  Hence, it came out of the kitchen with regular bacon and she threw a fit.  The waitress offered to have it sent back and remade several times, but she always refused.  Finally, she was leaving with her party and she asked me if there was a place she could place a survey of her experience that evening.  I told her that there was a little survey on the receipt.  She said she filled it out and wondered if there was another place she could post a review.  I said that there might be something on the website.

She then turned around and said that she and her husband were regulars there and the server was usually only okay, but tonight, she was bad.  She also said she was even more upset because I didn’t apologize for what happened before I even arrived on the scene.  I just bobbled my head and gave her a half smile, not even bothering to grace her with an answer.  After she finally left, I went to clear the table and the server asked me what she had been talking about.  I told her everything, including the part where she wanted me to apologize and I didn’t.  Everyone else found out in no time and they asked me what I had to apologize for.  “Not a damn thing,” I said.

Listen, I’ve been a customer to and I know I will keep being a customer long after I’m done working in the restaurant business.  But even then, I know I’m not going to get in somebody’s face and make their life difficult simply because I’m the customer.  That’s not how the world works.  Look at it this way: the server has the power to help make your experience great, or to f*ck it to kingdom come.  Don’t piss off the person or people responsible for that.  Because you just might avoid something nasty in your dinner.

And on that note, it’s been real!

 

Author: aubreycass

I am an imaginative realist. Those seem the best words to describe myself. I look at the world through a microscope and enjoy laughing while doing so. The stupidest things can both annoy and amuse you.

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