Alright, so Friday from 8:00-3:00, I was at my dentist office, training and working and getting knowledge. My doctor came in at 9:00, so I worked sterilization, set up his room, and made sure all the materials were present for a crown prep. His schedule was full all morning, but he only had one person in the afternoon after our lunch. Myself and the other assistant were kind of hoping to leave a little early (I did have an errand to run before my second job, and he had to finish packing for moving). We were in the middle of doing the patient after lunch, when one of the receptionists put a patient’s chart into our bin. She had added somebody to our schedule. It was a crown insert, but neither me, or the other assistant knew where the crown was. He immediately went up from and asked them where it was. I was just as annoyed as him by it. Never call a patient, tell them their appliance is in the office, without to checking to see if it’s actually there! We were getting ready to have them call the patient back and reschedule, when the lab case was finally produced. I was still very annoyed.
The second blunder was a walk-in that was slapped into the schedule. Now, I know I’ve said in a previous post that walk-ins are the dumbest people around for not using their phones and making official appointments like normal folks. This grandma came in and was complaining about a cold sore on her lip, and the receptionist put her in my doctor’s schedule. I almost had a coronary. I never allowed walk-ins (with stupid requests) to slide into the schedule. Why? Because I wasn’t about the waste the doctor’s time when the person could just go to a pharmacy and get cold sore cream! My doctor saw her, and she did spend most of the appointment, talking to him about every day sh*t.
Then, the manager grabbed me and the other assistant, saying the front desk was getting a negative aura from us. Myself and the other assistant were confused. We asked her to clarify and she said, “They feel like you’re angry at them for doing their jobs.” No, I’m not mad at them for doing their jobs; I’m mad at them for doing their jobs wrong!
I don’t know which one spoke up about the ‘negative ambiance’, but I intend to find out and set some records straight. That conversation ticked me off on Friday, and I believe that me and the other assistant got our wrists slapped for no reason. Take the blame, don’t shift the blame.
And on that note, it’s been real!